Returns, replacements and cancellation

The short version

Every Artlas map is cut and finished after you order it, for you. That is why there is no change-of-mind return — but it is also why we replace anything that reaches you damaged or wrong, without an argument.

Cancelling an order

Within 24 hours of placing the order, write to hello@shopartlas.com or WhatsApp +91 73870 20411 with your order number. If cutting has not started, we cancel it and refund you in full.

After 24 hours, or once cutting has started — whichever comes first — the order cannot be cancelled. Your wood has been cut to your series and your size, and it cannot go back to being a sheet. We will always tell you honestly whether cutting has begun.

The installation add-on can be cancelled at any time before the installation visit, and that ₹1,000 is refunded in full even if the map itself cannot be cancelled.

If it arrives damaged or something is missing

This is the part we want you to read before you open the box.

1. Photograph the outer box from all sides before you open it. Every side, including the top and the bottom. If the box is crushed, wet, torn or already open, photograph that too — and if it looks badly damaged, refuse the delivery and tell us the same day.
2. Keep all the packing until the claim is settled.
3. Tell us within 7 days of delivery. Email hello@shopartlas.com or WhatsApp +91 73870 20411 with your order number, the photographs of the box, and a photograph of the damaged or missing part.
4. We will replace the affected piece — or the whole map if that is what it needs — and ship it to you free. You do not pay for the replacement or for its delivery.

Why the photographs matter. They are how we claim against the courier, and they are how we tell transit damage from damage that happened during fitting. Without them we often cannot help, and we would rather say that here than after it goes wrong.

Why 7 days. Once a map is on the wall it cannot come off, so a claim has to be made before it is fitted. Seven days is the window.

Manufacturing defects

If a piece warps, delaminates, or the print lifts, and it was not caused by water, damp, direct sun, heat or the fitting itself, that is on us for 6 months from delivery.

Send photographs to hello@shopartlas.com with your order number. We will replace the affected pieces free, including delivery.

Not covered: damage from water, seepage, a damp wall, steam, an air-conditioner blowing directly on the map, long hours of direct sunlight, heat, impact, or removing the map from the wall. Natural variation in grain and tone between sheets is the material behaving like wood — it is not a defect.

Change of mind

We do not accept returns for change of mind.

Each map is laser cut to the series and size you chose, after you order, and it cannot be resold or made into another order. There is no stock for it to go back into. This is the same position any made-to-order furniture maker takes, and it is why we put the exact measurements, the wall conditions and the fact that the map is permanent on the product page — so that the decision is made before the wood is cut, not after.

Before you order, please check:

• the wall is wide enough for the size you have chosen — the measurements are on every product page;
• the wall is smooth, dry and sound, and is not wallpapered, freshly painted, freshly plastered, damp, or in a bathroom or a covered balcony;
• you are happy for the map to be permanent. The adhesive is single use. Taking the map down will pull paint off a weak wall and will destroy the pieces.

If you are unsure about any of it, write to us before you order. We would rather talk you into the right size than process a refund we cannot process.

If we got it wrong

If we send the wrong product, the wrong series or the wrong size, that is entirely our mistake. Tell us within 7 days of delivery and you choose: a full replacement, or a full refund including everything you paid. We arrange and pay for the return pickup.

Refunds

Approved refunds go back to the original payment method — the same card, UPI ID, wallet or account you paid from. We cannot refund to a different account.

If the money has not arrived 10 working days after we tell you the refund is started, write to us with your order number and we will send you the gateway’s reference number so your bank can trace it.

Installation

If you bought installation in Pune and the visit has not happened yet, that ₹1,000 is refundable in full, at any time, on request — whether or not the map itself can be cancelled.

If the installation has been done, it is not refundable.

If we cannot reach your address, or the wall turns out to be unsuitable on the day, we will tell you before anything is fixed and refund ₹500 of the ₹1,000. The remaining ₹500 is a call-out charge and covers the visit itself.

How to reach us