Shipping policy

Where we ship

Artlas ships anywhere in India.

We do not ship outside India at the moment. If you are abroad and want an Artlas map, write to hello@shopartlas.com and we will tell you honestly whether we can do it.

What shipping costs

Nothing. Shipping is free on every order, to every pin code in India. The delivery cost is already included in the price you see on the product page — there is no shipping charge added at checkout, and no minimum order value to qualify.

Prices shown are MRP and include GST.

How long it takes

The clock starts when your payment clears.

Working days are Monday to Saturday, excluding public holidays.

Orders placed on a Sunday or a public holiday start on the next working day.

When it takes longer. A few things genuinely add days, and we will tell you rather than let the tracking go quiet: a remote or restricted pin code, a festival or election week, a courier strike, or a wood sheet that fails our own check and has to be recut. If your order is going to slip, you will hear from us on WhatsApp before the date passes.

Tracking

You will get:

• An order confirmation by email as soon as payment clears.
• A WhatsApp message on +91 73870 20411 when the map is packed and picked up, carrying the courier name and the tracking number.

If you have not heard from us by the end of the third working day, write to hello@shopartlas.com or WhatsApp the number above and we will tell you exactly where your order is.

How it arrives

The map ships flat, in one rigid box, with every cut piece, the jigs, the compass, the mounting tape and the printed assembly guide inside.

Please check the box before you sign for it. If the outer box is crushed, torn, wet or opened, photograph it from all sides before you accept it — and if it looks badly damaged, refuse the delivery and tell us the same day. Those photographs are what let us replace a damaged map without an argument. Keep the packing until any claim is settled.

Details of what to do if something is damaged or missing are on the returns and replacements page.

Delivery address

We ship to the address you enter at checkout, exactly as you enter it. Please check the pin code, the landmark and the phone number before you pay — a wrong phone number is the single most common reason a delivery fails.

Changing the address. Write to us within 24 hours of ordering and we will change it if the map has not yet been picked up. Once it is with the courier we cannot redirect it.

Failed delivery. Couriers normally attempt delivery three times. If all three fail — nobody available, phone unreachable, address not found — the parcel comes back to us. We will contact you to arrange a re-dispatch. Free shipping covers the first delivery; a re-dispatch is charged at the courier’s actual cost, which we will quote to you before the map goes out again.

Installation

Installation is a separate service, not part of shipping.

In Pune we will come and install the map for ₹1,000. Add it at checkout. Once your payment clears you will get a WhatsApp message to pick a slot.

Everywhere else in India you fit the map yourself. The alignment jigs and the printed step-by-step guide are in the box, and the work is careful rather than difficult. The guide is also on the site.

Questions